Proactively identifying and resolving the sources of recurring incidents and service downtimes are crucial to improving an organization’s flow of service delivery and productivity, which results in increased business value.
This exam and certification augment the ITIL® certification scheme by taking a deeper dive into problem management's root cause analysis practices, techniques, and principles – and how to implement them.
This certification is for individuals responsible for reducing and eliminating incidents and problems in the IT infrastructure.
Acquiring this specialist certification through a Professional Designations exam demonstrates the capability to investigate and diagnose the source of problems by using problem management's root cause analysis practices, techniques, and principles.
There are no prerequisites for this certification. Completing the IT Service Management Essentials certification or having equivalent knowledge and experience is recommended.