Problem Management: Root Cause Analysis Specialist

Proactively identifying and resolving the sources of recurring incidents and service downtimes are crucial to improving an organization’s flow of service delivery and productivity, which results in increased business value.

This exam and certification augment the IT Service Management certification portfolio by taking a deeper dive into problem management's root cause analysis practices, techniques, and principles – and how to implement them.

Who is this for?

This certification is for individuals responsible for reducing and eliminating incidents and problems in the IT infrastructure.

Why get certified?

Acquiring this specialist certification through a Professional Designations exam demonstrates the capability to investigate and diagnose the source of problems by using problem management's root cause analysis practices, techniques, and principles.

Prerequisites

There are no prerequisites for this certification. Completing the integratedITSM™ Essentials certification or having equivalent knowledge and experience is recommended.