integratedITSM™ Essentials

This certification provides IT professionals with the essential knowledge required to understand IT service management as a quality system as well as for ensuring IT services are provisioned for and support high standards of effectiveness, availability, and reliability – and produce results.

The certification focuses on an ‘integrated’ IT service management model that includes the following major components: IT service management and alignment with a business strategy; process management and process design; the subset of several core processes that are universal to all IT organizations; and the underpinning processes involved with continual service improvements that enable IT organizations to add ever-increasing business value.

Who is this for?

This certification is suitable for anyone working in IT or in roles that interact with IT. Additionally, candidates whose organizations are seeking ISO/IEC 20000 certification will find this certification a compatible and valuable introduction to the standard.


There are no prerequisites for this certification.