PDC Announces an Innovative “Learn by Doing” Course: Problem Management – Root Cause Analysis Specialist

Rolling Meadows, IL – May 17, 2019

Professional Designations Corp. (PDC) is pleased to announce a new, specialized Problem Management designation, Problem Management: Root Cause Analysis Specialist (RCS).

“This course is unique not only for its in-depth and focused content, but also its interactive workshop structure where participants learn by doing,” said PDC spokesperson Felipe Villegas. “The practical learnings from this one-of-a-kind certification course can be implemented as soon as participants get back to work. The subsequent results will enable a more efficient and effective flow of service delivery.”

Describing how this new certification course complements ITIL®’s teachings, Villegas goes on to say, “The RCS course content goes far beyond the teachings of ITIL. In ITIL courses, students learn that problem management seeks to determine the underlying causes and prevent further incidents by implementing longer-term solutions. However, many IT organizations have difficulty implementing a proactive problem management process. With the RCS course, students learn exactly how to implement a proactive approach, and they learn this in a very practical way by taking a deep dive into the investigation and diagnosis of root causes.”

As a result of taking the RCS course, students are in a stronger position to make the necessary improvements that will lead to greater productivity and positively impact an organization’s business value and revenues.

Find out more about the RCS course. Get a list of authorized training organizations.  

About Professional Designations Corp.

Professional Designations Corp. is a governing body and exam provider.
Professional Designations provides trusted certifications and designations that recognize an individual’s level of expertise and competence in a range of specialized areas. We offer a wide selection of qualifications that support the tactical, strategic, and leadership competencies of professionals. Embracing these credentials enables the next step towards career advancement and demonstrates value and expertise to organizations worldwide.

To learn more about Professional Designations, and to get a list of authorized training organizations, visit www.professionaldesignations.com.