Proactively identifying and resolving the sources of recurring incidents and service downtimes are crucial to improving an organization’s flow of service delivery and productivity, which results in increased business value.
This exam and certification augments the ITIL® certification scheme by taking a deeper dive into Problem Management's root cause analysis practices, techniques, and principles – and how to implement them.
Who is this for?
This certification is for individuals responsible for reducing and eliminating incidents and problems in the IT infrastructure.
Why get certified?
Acquiring this specialist certification through a Professional Designations exam demonstrates your ability to investigate and diagnose the source of problems, using Problem Management's root cause analysis practices, techniques, and principles.
Obtaining your certification
This is an advanced ITIL workshop that assumes the attendee is already familiar with general ITIL terminology and theory. It is strongly recommended that attendees have the ITIL v3 Foundation certificate in IT service management before attending this course. If you do not hold this certificate, it is attainable through an accredited training partner registered with Professional Designations. You can order the exam voucher from your training partner.