The integratedITSM™ System

This certification is designed for IT professionals to gain an understanding of the integratedITSM™ System, which involves connecting multiple business processes into a single unified system.

The certification covers the integration of IT service management processes (ITSM) among themselves, the integration of ITSM processes with enabling practices, and the integration of the IT organization with the rest of the business. It provides an overview of the common ITSM processes that organizations use to manage their IT services and the enablers that organizations use to support their ITSM processes. Attendees will learn how these practices can help organizations achieve their business goals and the typical metrics used to measure IT performance and business results. Upon completion, candidates will receive a certificate that demonstrates their foundational knowledge and understanding of the integratedITSM™.

Who is this for?

This certification is suitable for anyone working in IT or in roles that interact with IT. Additionally, candidates whose organizations are seeking ISO/IEC 20000 certification will find this certification a compatible and valuable introduction to the standard.


There are no prerequisites for this certification.