The service catalog plays a vital role in IT service delivery, and its importance cannot be overstated. While it is briefly included and reviewed as part of the ITIL® certification scheme, this particular certification goes beyond theoretical guidance. Obtain a detailed and specialized understanding of what is needed to define, create, implement, and manage the ongoing processes for a highly effective service catalog.
This certification is designed to support and qualify individuals who are responsible for designing, building, implementing, and maintaining an updated service catalog.
The Service Catalog Specialist designation validates the capability to develop and sustain an up-to-date service catalog that supports the efficient and effective delivery of IT services, as well as positively impacting business value.
There are no prerequisites for this certification. Completing the IT Service Management Essentials certification or having equivalent knowledge and experience is recommended.