This new service management methodology brings together the management practices of ITIL®, Lean, Agile, DevOps, and Organizational Change Management and is a distinctive and forward-thinking approach that is not available from any other certification program in the industry. This certification enables the validation of skills and knowledge integral to the best practice frameworks that work together to optimize customer value, accelerate speed to market, remove waste, and lower costs.
This essentials' level certification is designed for those seeking to better understand how several key best practices and methodologies can be integrated to elevate business value by delivering IT services better, faster, and cheaper.
This certification enables the capabilities needed to increase value to the business with this innovative integrated approach. Know how ITIL®, Lean, Agile, DevOps, and Organizational Change Management work together for better value.
There are no prerequisites for this certification.