The Value of PDC’s Value Stream Mapping Architect™ Designation

PDC’s Value Stream Mapping Architect™ designation requires the successful completion of three courses and related exams in order to achieve the following certifications:

• The integratedITSM™ System
• integratedITSM™ Essentials
• Value Stream Mapping

Armed with this designation, the successful candidate understands the importance of Lean in an IT service management environment and its benefits, and the candidate will also be able to perform value stream mapping – a critical Lean activity used to identify and eliminate waste and bottlenecks.

Lean in manufacturing environments is well known (that’s where Lean originated) and many still don’t know how it extends to other fields like IT. That is where Lean IT comes in. An IT organization can transform the way it works, and for the better, by adopting the philosophy and management tools first used by Lean in manufacturing. Basically, Lean is all about eliminating or reducing any work that is considered non-value-adding to a process. It is also about making sure that this remains the case by emphasizing a culture of continuous improvement. By eliminating waste from a process, it will operate more efficiently. Through Lean IT, teams can zero in on wastes that are present within the organization’s IT operations and make sure that any type of work that remains contributes value.

But Lean does not stop there. Once the initial improvements are implemented, the culture of the organization then needs to focus on making sure teams are empowered by leaders to suggest further improvements and work towards improving processes on an ongoing basis. Lean is not a one-time thing!

An IT organization that has successfully implemented Lean can experience the following benefits:

• IT processes will become more efficient through the reduction and elimination of waste
• Team members will become more productive and motivated
• IT processes will produce fewer ‘defects’
• Value will flow seamlessly from the beginning of the process to the end and costs will be reduced because processes are streamlined
• Customer satisfaction will be increased through better quality products and services because the focus is on continuous improvement

To learn more, contact one of our PDC training partners.