Integrated Service Management – THE New Recipe For Success

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May 14th, 2018

Integrated Service Management is the new recipe for success that today’s IT Service Management (ITSM) professionals should be following to ensure they can accelerate the delivery of IT services to achieve meaningful business results.

Integrated Service Management brings together the cream of the crop in terms of ITSM best practices, blending in key ingredients from the following staples:

• ITIL®: One of ITSM’s most acclaimed and enduring frameworks, even after three decades, ITIL remains one of today’s go-to IT frameworks.¹
• Lean: Coming a long way from its humble manufacturing beginnings, Lean is an integral part of IT teams today, with 92% of teams reporting improvements in project success after implementing the practice.²
• Agile: Agile is on the up and up, with 97% of organizations practicing agile development methods.³
• DevOps: The word on the tip of every IT practitioner’s tongue. It’s no wonder then, that more than 50% of organizations are implementing DevOps and 2018 has been declared "The Year Of Enterprise DevOps".⁴
• Organizational Change Management: The oft-quoted statistic, 70% of change initiatives are doomed from the start⁵, is enough to spur any IT organization to take the necessary steps and ensure that their new initiatives buck the trend.

This perfectly crafted mix is designed to optimize customer value, accelerate speed to market, remove waste and lower costs. Successfully practicing Integrated Service Management means being able to take these best practices and continually adapt them to deliver enriched business value throughout the organization. So why not follow this new recipe for success to make your IT organization stand out and increase its value to the business?

Professional Designations offers two fresh certifications based on this brand-new and exciting approach:

• integratedITSM™ Essentials
• Integrated Service Management Advanced™