Rethinking ITSM Certifications? Here’s Why integratedITSM™ Deserves Your Attention!

Rolling Meadows, IL – April 17, 2025

The IT service management (ITSM) industry is saturated with certification frameworks, each claiming to offer the tools and guidance needed to drive business value. For decades, frameworks such as ITIL®, ISO/IEC 20000, SIAM, MOF, and others have shaped the way organizations manage services and operations. While each has its strengths, many IT professionals and business leaders now find themselves piecing together content from multiple frameworks just to get practical results.

Enter integratedITSM™, a highly practical body of knowledge developed by Professional Designations Corp. (PDC) in collaboration with the IT service management veterans at Pink Elephant. Built on over 40 years of hands-on consulting and training experience, integratedITSM™ represents a modern, business-aligned, real-world and very practical approach to IT service management.

Why Change Now?

Pink Elephant has been at the forefront of IT service management since the late 1980s and was instrumental in launching and supporting the ITIL movement, contributing to every iteration of the framework up until recently. However, with constant changes, rising costs, and a growing disconnect between theory and implementation, the value of traditional frameworks including ITIL has come into question.

That’s why Pink Elephant has partnered exclusively with PDC to deliver integratedITSM™ – a system grounded in what actually works. Rather than relying on abstract models, integratedITSM™ offers a streamlined, real-world certification and designation scheme focused on delivering actionable results, not just theoretical understanding.

What Makes integratedITSM™ Different?

If your organization is questioning the return on investment from its current ITSM training, or you’ve found existing frameworks to be lacking in practical guidance, integratedITSM™ was built for you.

Here’s what sets it apart:

• Actionable, real-world content – Each certification is designed around practical implementation, not just terminology.
• No forced prerequisites or costly recertification – Choose your learning path freely and avoid unnecessary expenses.
• Clear alignment with business outcomes – The model links strategic, tactical, and operational levels, making it relevant from the C-suite to the service desk.
• Integration across disciplines – Learn how ITSM intersects with Lean, Agile, DevOps, Organizational Change Management (OCM), and Business Relationship Management (BRM).
• Designed by those who do the work – Built by consultants with decades of field experience delivering real solutions.

Not Just Another Certification

The integratedITSM™ Designation Scheme is more than a set of 6 designations and 10 certifications – it’s a system designed to help IT and business leaders solve today’s challenges with clarity, purpose, and measurable outcomes. Whether you're a CIO looking to realign IT with business value or a practitioner frustrated by frameworks that fail to deliver, integratedITSM™ offers a fresh perspective – and a better investment.

When someone earns an integratedITSM™ designation, it means more than just passing an exam – it means they understand how to apply what they’ve learned. It’s beyond theory. These professionals are equipped with the practical knowledge and real-world context needed to make change happen.

Explore the integratedITSM™ Designation Scheme and find out why it’s a must-have certification.

To learn more, including a list of all training partners, visit: https://www.professionaldesignations.com/designations.html