Publications
Professional Designations Corp (PDC) publications are more than just textbooks – they are the foundation of our globally recognized certification and designation schemes. Each book has been developed by industry experts and thought leaders to provide real-world guidance, frameworks, and models that can be applied immediately in the workplace.
All books are available exclusively through PDC-accredited training and certification courses.
The integratedITSM Body of Knowledge is a five-volume library that defines the world’s most practical, integrated approach to IT service management. Developed with major input from Pink Elephant, these books combine over 40 years of consulting and implementation experience into actionable guidance for IT leaders and professionals.
Together, they form the foundation of the integratedITSM certification scheme – ten certifications, six designations, and a complete roadmap for mastering modern IT service management.
The Five Volumes
1. The integratedITSM System
Corresponding Certification: The integratedITSM System
The cornerstone of the BoK. Introduces the integratedITSM management system and its three levels of integration: between ITSM processes, with enabling roles and practices (Agile, Lean, DevOps, Organizational Change Management), and with business requirements. Provides systems thinking and a holistic view beyond fragmented frameworks.
2. Executing integratedITSM
Corresponding Certification: integratedITSM Essentials
The operational and ‘implementation’ playbook for ITSM. Details core execution processes and how to build them effectively, including incident, problem, change, release, service catalog, knowledge, and service level management. Translates strategy into consistent, reliable operations.
3. Enabling integratedITSM
Corresponding Certification: Enabling integratedITSM with DevOps, Agile & Lean
Focuses on the enablers of success: Lean IT, Agile Scrum, DevOps, Organizational Change Management, and key IT roles. Demonstrates how these methods work best when integrated, helping teams deliver faster, improve quality, and reduce costs.
4. Improving integratedITSM
Corresponding Certification: IT Performance & Improvement Management
Centers on IT performance and continuous improvement. Explains how to set goals, design meaningful KPIs, build dashboards, and run maturity assessments to prove IT’s value and sustain long-term improvement.
5. Leading integratedITSM
Corresponding Certification: IT Business Leader
Guides executives and IT leaders in setting strategy, aligning with business goals, and cultivating the right culture. Provides governance models and leadership practices to transform IT into a true business partner.
Lean IT Essentials
Corresponding Certification: Lean IT Essentials
This book introduces the principles of Lean thinking and how they apply within IT environments. Readers learn how to identify value, reduce waste, and optimize flow to improve both efficiency and customer satisfaction. It provides the foundation for creating a Lean culture that continuously drives improvement.
Lean IT Kaizen
Corresponding Certification: Lean IT Kaizen
A practical guide to continuous improvement in IT organizations. This book focuses on the Kaizen approach – small, incremental changes that lead to significant long-term results. It offers tools and techniques for measuring improvement, empowering teams, and sustaining progress.
PDC books are not available in retail stores or online marketplaces. They are provided free of charge to participants who enroll in the corresponding PDC certification courses and complete their exams.
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