The integratedITSM™ Body of Knowledge: Real-World ITSM
Professional Designations – October 7, 2025
Plenty of IT service management (ITSM) resources are very theoretical and tell you what to do. PDC’s integratedITSM™ Body of Knowledge (BoK) shows you how to do it!
With major input from Pink Elephant, the world’s most experienced ITSM professional services organization, this five-volume library captures over 40 years of IT service management experience and thought leadership. Each book is written to be applied: packed with frameworks, models, and case studies that help you improve IT’s alignment, performance, and value in measurable ways.
What makes these books stand out is their role in the PDC integratedITSM™ certification scheme. They are not generic texts you’ll find on a bookstore shelf. Instead, they are exclusive learning resources written to guide and reinforce every step of your integratedITSM™ journey.
Each book supports a specific certification course within the scheme, ensuring that the knowledge you gain is immediately connected to practical application and a pathway toward one of six professional designations. Taken together, they provide a structured roadmap: from setting strategy and leading change, to executing day-to-day ITSM processes, enabling success with modern practices, and sustaining continuous improvement.
The integratedITSM™ Books and Certification Courses
The integratedITSM™ Body of Knowledge isn’t just a library of books – it’s the blueprint for mastering modern IT service management. Each volume is carefully aligned with a specific certification course in the integratedITSM™ scheme, so the theory you read is reinforced through hands-on learning, discussion, and practical application.
|
Book |
Corresponding Certification Course |
Description |
|
The integratedITSM™ System |
The integratedITSM™ System |
The cornerstone of the BoK. Introduces the integratedITSM™ management system and its three levels of integration: between ITSM processes, with enabling roles and practices (Agile, Lean, DevOps, Organizational Change Management), and with business requirements. Provides systems thinking and a holistic view beyond fragmented frameworks. |
|
Executing integratedITSM™ |
integratedITSM™ Essentials |
The operational and ‘implementation’ playbook for ITSM. Details core execution processes and how to build them effectively, including incident, problem, change, release, service catalog, knowledge, and service level management. Translates strategy into consistent, reliable operations. |
|
Enabling integratedITSM™ |
Enabling integratedITSM™ with DevOps, Agile & Lean |
Focuses on the enablers of success: Lean IT, Agile Scrum, DevOps, Organizational Change Management, and key IT roles. Demonstrates how these methods work best when integrated, helping teams deliver faster, improve quality, and reduce costs. |
|
Improving integratedITSM™ |
IT Performance & Improvement Management |
Centers on IT performance and continuous improvement. Explains how to set goals, design meaningful KPIs, build dashboards, and run maturity assessments to prove IT’s value and sustain long-term improvement. |
|
Leading integratedITSM™ |
IT Business Leader |
Guides executives and IT leaders in setting strategy, aligning with business goals, and cultivating the right culture. Provides governance models and leadership practices to transform IT into a true business partner. |
Why These Books Matter
The integratedITSM™ Body of Knowledge is different because it’s:
- Practical, not theoretical – Every volume is designed for use in the workplace, with examples, case studies, and tools you can apply right away.
-
Built on integration – ITSM, Agile, Lean, DevOps, Organizational Change Management, and key enabling roles are shown as parts of one system – because success comes from integration, not silos.
- Focused on outcomes – Customer experience, business value, efficiency, and agility are the ultimate measures of success.
- Written by experts – Authored by Pink Elephant thought leaders who have been shaping ITSM best practices for decades.
How to Access the Books
These books are not available in bookstores or online retailers. They are included free of charge for everyone who enrolls in a Professional Designations certification course and completes the exam.
Don’t miss out – make sure to download your copy when you take your certification course.
Find a PDC Partner and begin your journey into the integratedITSM™ Body of Knowledge.