This is a specialized certification that goes beyond essential ITSM concepts for the configuration management database (CMDB) and incorporates other related service configuration management topics. It also takes a deep dive than our IT Service Management Essentials certification into the design, deployment, and management required for a sustainable service configuration management practice.
The topics covered in this certification that are not found in IT Service Management Essentials include:
Configuration managers, product and service owners, asset management owners, information and security management roles, business analysts, IT process designers, data architects, IT consultants, and IT project managers.
A Service Configuration Management Specialist certification signifies the acquisition of knowledge that identifies the critical success factors related to organizational goals, as well as an understanding on how to establish the approaches needed to overcome the daily design, deployment, and ongoing management issues faced in this role.
There are no prerequisites for this certification. Completing the IT Service Management Essentials certification or having equivalent knowledge and experience is recommended.