ITSM Metrics Essentials™

Organizations are often challenged by how to translate data into meaningful measurement practices that drive management decisions and produce value to the business. Learn to use a structured and proven approach to identify, define and publish ITSM metrics and management dashboards.

Identify key ITSM metrics and develop service and process dashboards that support all levels of decision-making.

Who is this for?

This certification is designed for those who desire to improve their ability to identify Critical Success Factors (CSFs), Key Performance Indicators (KPIs), and activity metrics on a per process or per service basis.

Why get certified?

Acquiring this certification will equip you with the knowledge, skills and competence to assess existing key metrics as well as identify new ones that support management decision making.

Obtaining your certification

Take a course from a training partner registered with Professional Designations and then order the exam voucher from your training partner.

Exam Details